Revolutionizing office work with RPA technology.

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Revolutionizing office work with RPA technology

The way of working in the New Normal era has to change in many aspects due to the epidemic of COVID-19 and one of those changes is Implementing Robotic Process Automation (RPA) in organizations to increase their productivity more than ever before.


So what is RPA and how does it help revolutionize the way those organizations work? Let’s find the answer from the article summary of the topic. “Revolution in office work with RPA technology” by Kuhn Nuttaphong Kneepads, Innovation Manager from INET Managed Services.


New way of working in the New Normal era.


When COVID-19 is an important variable that causes work from home or hybrid work, working with paper has become an obstacle that makes operations stop. Not as smooth as before Employee behavior must change. Whether it’s tracking work through online meetings.


The use of dashboards and powerlessness on the organization’s side also requires a direction of change. Both management planning Communication improvements and finding various tools to support the new work style of employees


The organization’s solution is to look for solutions that bring employee behaviors and new directions closer together. Without putting too much burden on employees, RPA therefore responds to this problem by being a tool that revolutionizes the work style in the New Normal era and drives work to be more efficient.


What is Robotic Process Automation (RPA)?


Robotic Process Automation (RPA) is a robotic program that can mimic human tasks through computers, such as opening emails and attachments. Logging in to a corporate web or application Moving files and folders filling out forms, for example, RPA can be faster and more accurate than humans. Therefore, it is suitable for difficult and time-consuming tasks.


RPA can be categorized into two types according to working style:


RPA Attended Automation is an RPA that acts as an assistant in order to fulfill orders. Employees are required to cover the work.


Due to the decision-making or creativity of the employees, this type of RPA has different behaviors as follows: Hands-off automation is an RPA that inherits repetitive tasks within a short period of time, such as checking email and downloading files. Collect data from various systems to issue daily reports. Comparison of data from the system and Excel files and fill out the display form.


Side-by-Side automation is an RPA that works alongside the multitasking worker, for example, when a robot writes a report while the employee prepares a presentation. Or, if the employee is in a meeting, the RPA can help check email and download attachments.


Interactive automation is an RPA that interactively interacts with employees. When an employee is triggered, the RPA’s actions are executed according to the previously defined commands. Then forward to the staff to check and take the next step. Event-driven automation is an event-driven RPA.


For example, as employees update additional information, the RPA can automatically track and update reports. Interconnected automation is an RPA that connects interoperability across groups. Whether between employees and customers staff to staff and staff with RPA.


RPA Unattended Robot is an RPA that can work as a back office, connecting various systems together, ready to support work 24 hours a day without having to have staff to supervise the work. Employees can simply schedule a looped RPA or set it to trigger another bot and check the results later.


RPA solutions from INETMS meet all industries.


INET Managed Services is an RPA provider to organizations in various industries such as supply industry. Building materials and logistics securities companies, etc. These groups of clients face different challenges such as.The soaring demand for products during the COVID-19 situation has made it unable to meet the needs of customers in a timely manner.


Changing the New Normal working style to a paperless organization. Costs incurred from employee disoperation. The amount of work that is too high that affects the working hours of the employees Increased expectations for quality and productivity.


Maintaining customer satisfaction.

Based on these issues, INET Managed Services consults its clients and recommends a variety of RPA solutions that are appropriate for each organization’s working context. Including providing services for digital transformation to lead to fully automated processes As a result, the customer has significantly reduced working hours to allow employees to do other, more important tasks. Along with the cost savings that can be a huge value.


Overall, the implementation of RPA in the office offers many benefits to organizations. From reducing the operating costs of the organization Accuracy and quality of work, consistency, increase employee productivity. Ease of integration with different systems as well as flexibility and scalability with all these features, RPA is another technology that organizations in the New Normal era should not overlook. And should be selected to apply to the work of the company for maximum benefit and efficiency.


Everyone can watch video lectures on the topic. “Revolution in the office with RPA technology” by Kuhn Nuttaphong Kneepads from INET Managed Services at the seminar TechTalkThai Virtual Summit: Enterprise Tech and Innovation 2022 on the YouTube Channel of TechTalkThai.



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